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配送與退貨 Shipping & returns

 

如您希望退換貨品或退款,請細閱以下條款。在整個選購過程中,敝店希望能夠做到令您稱心滿意。如有給我們改進的意見,歡迎你電郵至 [email protected]

 

配送流程

庫存現有貨品會在確認訂單後的2-3工作天內寄出。如訂單內同時包括庫存現有貨品及預購或延後供貨之商品,會在貨品集齊後方會寄出。如需要先寄部分貨品,請電郵 [email protected] 給我們安排事宜,或許需要另外酌收運費。

 

退換/退款條款

退換

敝店接受退換貨品申請(除非個別註明不能退換),請在收到貨品的30天內聯絡我們或發出退換申請。我們樂意協助閣下退換其他商品或退款,運費由閣下承擔。貨品必須未拆封,未使用,以原好狀況退回。

如收到損壞或寄錯之貨品,請在收到貨品的30天內聯絡我們,我們樂意更換該貨品或退款,運費則由我方承擔。

請在您的帳戶裡查找相關訂單,然後按「退貨申請 Return item(s)」,或電郵給我們:[email protected] 

退款

當我方收到閣下退回的貨品,同工會發確認電郵給您,並跟進你的退款申請及檢查貨品。如退款申請獲得批准,貨品款項將在兩週內退回您原來的付款方式。所有付款公司確認付款所用的時間都不同,因此退款可能至少需要幾天才能顯示在您的銀行對帳單上。

關於運費,除非貨品是我方過失而損壞或我方寄錯,其他狀況恕不退款。

退貨流程

退貨申請核准之後,我們會電郵一張「退貨回郵標貼」給你,請貼在包裹上,送往附近的USPS或UPS收貨點(按情況而定)。

如非我方過失而造成的損壞或寄錯的退貨,運費由閣下承擔,我們會在退款上扣除運費。

特惠 Sale/Final Sale 

「特惠Sale」或「Final Sale」區的商品,恕不退換。

 

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at [email protected].

 

Shipping

All products ship within 2-3 business days from the time the order is placed through this website.  If your order contains both in-stock and backorder items, order will be shipped when all items are ready.  If you wish to ship partial order in advance, please contact us through email [email protected] to arrange, additional shipping charge may apply.

 

Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

If you wish to return your item, we must receive your request within 30 days of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email [email protected] within 30 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to [email protected], we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Final Sale Items

If the item is marked “特惠Sale” or “final sale”, it does not qualify for a return and cannot be refunded.

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