如您希望退換貨品或退款，請細閱以下條款。在整個選購過程中，敝店希望能夠做到令您稱心滿意。如有給我們改進的意見，歡迎你電郵至 [email protected] 。
庫存現有貨品會在確認訂單後的2-3工作天內寄出。如訂單內同時包括庫存現有貨品及預購或延後供貨之商品，會在貨品集齊後方會寄出。如需要先寄部分貨品，請電郵 [email protected] 給我們安排事宜，或許需要另外酌收運費。
請在您的帳戶裡查找相關訂單，然後按「退貨申請 Return item(s)」，或電郵給我們：[email protected]
特惠 Sale／Final Sale
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at [email protected].
All products ship within 2-3 business days from the time the order is placed through this website. If your order contains both in-stock and backorder items, order will be shipped when all items are ready. If you wish to ship partial order in advance, please contact us through email [email protected] to arrange, additional shipping charge may apply.
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email [email protected] within 30 days of receiving your product to begin the process.
After you’ve submitted a return request to [email protected], we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “特惠Sale” or “final sale”, it does not qualify for a return and cannot be refunded.